Frequently Asked Questions

 

When can I expect my order?

To keep our prices as low as possible for you, Thirty-eight delivers products directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. It takes about 1-2 business days for your order to be successfully processed. The average delivery time in the Netherlands is approximately 4-6 business days.

The expected delivery time has passed, where is my order?

In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order can be delayed. Have you waited 3 extra days after the original delivery period and still have not received your order? Then please send an email to: klantenservice@thirty-eight.nl

How much are the shipping costs?

When you order from Thirty-eight  you always benefit from  free shipping .

How can I pay for my order?

Thirty-eight always offers secure payments. We use the most common payment provider in the Netherlands:  

  • Bancontact
  • iDEAL
  • Visa
  • MasterCard
  • American Express

I am missing some products, how can this be?

Some orders are shipped in separate packages due to weight restrictions. To guarantee product quality, the products you order may come from different suppliers. If you order multiple products from us at the same time, it may happen that the products are not delivered simultaneously.

Don’t worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 business days.

What should I do if I receive a damaged shipment?

Unfortunately, it can happen that your order gets damaged during delivery. As a customer, you obviously cannot do anything about this. In this case, immediately contact our customer service by sending an email to CustomerService@thirty-eight.nl. It is necessary to take photos of the complaint and attach them to your email.

Do not return the item yet without sharing the photos with us. Unfortunately, we cannot find a suitable solution for you otherwise. Our customer service will process your message as soon as possible and work with you to find the best solution.

This is what happens if you bought the wrong product, it doesn’t fit, or if you no longer want the item.

You must first contact our customer service (CustomerService@thirty-eight.nl). We will look for the best solution for you. If we cannot find one, you only pay the shipping costs to return the product to us.

Do you have any questions?

Contact information:

Email:  CustomerService@thirty-eight.nl
Or contact us via the contact form

Company information:

Thirty-eight
Contact form: https://www.thirty-eight.nl/pages/contact

Address: Deventerstraat 538, 7325 XZ Apeldoorn, Gelderland, Netherlands ( NOT a return address! )

Chamber of Commerce: 94175608

Email address: klantenservice@thirty-eight.nl

Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday & Sunday: 10:00 - 16:00

We try to respond to your email within 24 hours.